Tamara and I have gotten in to the retail game online - we are about to launch a new online store - Doc5.com - and have been selling on Ebay for quite some time with a 100% satisfaction rating.
So we have been looking at wholesalers for suppliers, and one of our first was evertek. Evertek is “the World’s largest excess Computer Distributor, closeout Computer Wholesaler, clearance Computer Supplier, and closeout Electronics Wholesaler. ” And that is all fine and well, except that, like all other businesses, you have to provide quality to service to your customers in additional to whatever else you are.
In our case, with Evertek, I think it is fair to say that we did not receive quality service. We decided to make one modest order from them for a test run. After investing all of the time it takes to become authorized to buy from them we made an order that was just over the minimum.
We patiently waited for our order to show up, and when it finally did, they had sent us the wrong hard drives. We ordered IDE and got SATA. The ATA drives were not going to work in the project that we currently are working on so we spent more time, got a RMA number and sent them back. Meanwhile evertek was sending out replacement drives.
When they arrived in a few days, guess what? Yes, the replacement drives were also wrong. I looked at the original order - yep I asked for IDE drives, I looked at the original invoice, and of course it had IDE drives on it - not my fault.
So I called evertek and got passed around from one employee that did not want to deal with the problem to the next employee that did not want to deal with it either until we eventually, inevitably, ended up at someone’s voice mail.
As this was obviously un-acceptable we continued to try and get a refund, but were summarily told that even if this was completely Evertek’s fault they were not going to give us a refund, but we could send back the ( 2nd ) wrond hard drives and exchange them for store credit! Store credit - that is only good if we are shipped the correct items from the store.
So I eventually decided to chalk this one up to experience and to just keep the ( wrong ) hardware they sent us so that I never had to deal with that company again. This is obviously just one guy’s experience with this company - but this one experience has made it damn sure that I will not deal with this company - or the other sites affiliated with evertek - again.